F.A.Q.

Q: Are you still shipping goods during COVID-19?

A: Yes, we are offering standard delivery, according to government-advised safety standards.

Q: Are items customizable?

Most items are customizable and will be labeled as such. Price for customizable items will be different from the original price.  If you would like an item customized, email thedroppingems@gmail.com for a Price Quote along with the following:

  • Product name and sku number
  • what is to be customized
  • what color you would like 
  • What size (if applicable)
  • A picture if it's helpful
  • What type of material such as rhinestones, leather, gold or silver, etc

 

Shipping

Shipping Destinations:We ship ONLY in the U.S

Shipping Times: Local orders take 3-5 business days to be delivered to you and we ship within 1-2 business days.Shipping time might vary depending on location, shipment method and other factors.

Shipping cost: Orders over $49 will have free shipping.Orders under $50 will be charged for shipping depending on your chosen delivery method. Full price will be displayed at checkout. 


Payments

You can select your preferred payment method at checkout.

  • We accept secure payments for local via Credit Cards, Debit Cards & PayPal. 
  • We also accept offline payments via cash app in the U.S. $thedroppingems
  • Cash on Delivery is available ONLY in Philadelphia, PA. 

 

Returns and exchanges

Your 100% satisfaction is important for us. We offer a 7-days Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 7-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email thedroppingems@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • Seller will provide the customer with instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When the returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly after.